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Natural Ingredients
HistoryThese terms and conditions are concluded between, on the one hand, Laboratoire Cevrai F.C.V SA, with a share capital of €309,370, whose registered office is located at 1 rue de la côte du pied, 63570 Brassac-les-Mines, France, registered with the Montpellier Trade and Companies Register under number 380 307 843 R.C.S Montpellier; VAT number FR35380307843 (hereinafter referred to as “the Seller”), and on the other hand, any natural person wishing to make a purchase via the website “cevrai.fr” (hereinafter referred to as “the Client”).
Any order of products, whether standard or promotional, implies the Buyer’s full and unconditional acceptance of these General Terms and Conditions of Sale.
These conditions include the prices displayed on the website, the order confirmation, and the present text. Unless expressly agreed in writing by the Seller, no special condition may prevail over the General Terms and Conditions of Sale.
Any conditions proposed by the Buyer, without explicit acceptance, shall be deemed inapplicable to the Seller, regardless of when they were communicated.
Placing an order constitutes a waiver of the Buyer’s own terms and conditions of purchase, and full acceptance of these terms.
To place an order, the Buyer must select one or more products and add them to their virtual cart. The cart can be modified at any time before payment. After the product(s) are added, the Buyer clicks on “view cart” and then “checkout”. A form page opens for the Buyer to enter their details. The Buyer must accept the present terms and conditions before proceeding to payment by clicking the “place order” button.
The Buyer will receive an order confirmation email. Orders are final and cannot be canceled or modified unless the right of withdrawal is exercised (see §3).
Only paid orders containing the following information can be processed: last name, first name, email address, phone number, and complete shipping address.
Orders are shipped within a minimum of 5 business days (excluding weekends and holidays) from the date of receipt by the Seller. For international orders, the delay is extended to 10 business days.
The Seller will notify the Buyer of any product unavailability, whether temporary or permanent. In such cases, the delivery timeline becomes irrelevant.
To be accepted, any complaints regarding the condition of goods must be stated on the delivery slip, signed by the recipient and counter-signed by the courier.
The Seller reserves the right to suspend deliveries in case of a perceived decrease in the Buyer’s solvency.
The Buyer may cancel the contract within 14 days after receipt of the goods. To do so, the Buyer must contact the company via email at commande@cevrai.fr, optionally using the withdrawal form provided below.
After approval, the refund will be issued using the same payment method as the original transaction, once the returned goods have been received.
The goods must be returned within 14 days to:
Laboratoire Cevrai
1 rue de la côte du pied
63570 Brassac-les-Mines
France
Return shipping is covered by the Seller. Please request a prepaid return label by emailing commande@cevrai.fr.
The Buyer must ensure proper packaging and that the return is made in a clean, suitable box. Any depreciation of the returned parcel is the Buyer’s responsibility.
To cancel the contract, please provide the following:
To:
Laboratoire Cevrai
1 rue de la côte du pied
63570 Brassac-les-Mines
commande@cevrai.fr
I/we hereby cancel the contract concluded for the purchase of the following goods/service:
– Ordered on / received on:
– Name on the order:
– Order number:
– Buyer’s address:
– Buyer’s signature (only for paper submission):
– Date:
The prices applicable are those in effect at the time of the order. All prices include VAT but exclude shipping. Additional charges will be invoiced separately.
For mainland France, shipping costs vary depending on weight and type of product and are handled by Colissimo or DPD Schenker. For overseas territories and European countries, shipping generally exceeds €25. International shipping costs vary by region.
Orders may include several parcels or shipments.
Deliveries in France, overseas territories, and internationally are handled by LA POSTE / COLISSIMO / DACHSER / SCHENKER / DPD, etc. The Seller ships every Monday through Friday, excluding public holidays.
The Seller is released from delivery obligations in cases of force majeure, discontinued product manufacturing, or inability to source a product under reasonable conditions. This applies even when delivery timelines were agreed upon.
If you use your right of withdrawal, return shipping is covered by the Seller.
The Seller accepts card payments (Apple Pay, Visa, Mastercard, American Express, Union Pay, Diners, JCB, Discover) and PayPal.
Payments are processed by Stripe Payments Europe Ltd (SPEL), PayPal (Europe) S.à r.l., and ALMA SAS.
The purchase price is due upon conclusion of the contract.
All goods remain the property of the Seller until full payment is received. Full payment means the actual receipt of funds.
Goods may not be considered fully paid if only partially paid or deferred.
In the event of resale, the Seller reserves the right to claim the goods or the price from any sub-purchaser.
Damage claims are excluded unless otherwise agreed in writing. This applies to the Seller’s legal representatives and agents.
This exclusion does not apply in cases of injury, death, or breaches of essential contractual obligations.
The Client may not assign or pledge their rights without the Seller’s approval.
To claim a hidden defect, the fault must exist at the time of sale, not be apparent, and make the product unusable or less efficient.
The Seller is not liable for improperly stored products. Defective items will be replaced but not reimbursed. Products suspected of quality issues may be recalled with Buyer cooperation.
Vouchers are issued through the loyalty program, not for sale. Each voucher is unique and single-use. They must be applied before payment and cannot be refunded.
Any dispute must be submitted via registered mail within one month of the applicable calendar year.
Legal jurisdiction: Montpellier Commercial Court, governed by French law.
EU Dispute Resolution:
Platform available at https://ec.europa.eu/consumers/odr/
Laboratoire Cevrai is not obliged or willing to participate in arbitration proceedings.
Product sales do not grant rights to trademarks or logos. Marketing using these requires prior written authorization.
Only images/logos provided by the Seller may be used.
Our privacy policy applies.
Your phone number is used by Colissimo for delivery alerts. We prefer contacting you via email for privacy. To block marketing calls, register with https://pro.bloctel.gouv.fr/.
Contract texts are saved, and order information is emailed. The Buyer can access their order history via their account.
If circumstances change significantly, a renegotiation clause may apply as per applicable laws.
Laboratoire Cevrai
1 rue de la côte du pied
63570 Brassac-les-Mines
RCS Montpellier 380 307 843
Natural Ingredients
Custom Food Supplement Manufacturing
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